Frequently Asked Questions
Find answers to common questions about our natural skincare and hair care products, ingredients, and online orders at Rustic Roots.
General Questions
Our products are crafted using plant-based ingredients known for their traditional benefits. We focus on gentle formulations without harsh chemicals.
Most of our natural skincare products are designed to be gentle. However, we recommend performing a patch test before using any new skincare product.
Yes. Each product is handcrafted in small batches to maintain freshness, quality, and consistency.
No. Our formulations are free from parabens, sulfates, and unnecessary synthetic additives.
Yes. We do not test any of our products on animals and follow cruelty-free practices.
Skin Care FAQs
Our skincare products are formulated to suit most skin types, including normal, dry, and combination skin.
You can use the Ubtan Face Wash twice daily as part of your morning and evening skincare routine.
The Manjista Face Scrub is gentle, but those with sensitive skin should use it lightly and limit exfoliation to 1–2 times per week.
Rice extract is traditionally known for supporting smoother and healthier-looking skin.
Many of our ingredients, such as manjista and rice extract, are traditionally used to support brighter-looking skin.
Hair Care FAQs
Yes. Our shampoos are formulated without harsh sulfates and focus on gentle cleansing.
Hibiscus is traditionally known to help support healthy-looking hair and natural shine.
Black seed oil has traditionally been used to support scalp health and stronger-looking hair.
Most people can use natural shampoo 2–3 times per week depending on their scalp type.
Our gentle formulas are generally suitable for colored hair, but results may vary depending on individual hair types.
Eye & Lip Care FAQs
The serum is formulated with nourishing ingredients designed to hydrate and support the appearance of brighter under-eye skin.
For best results, apply a small amount once or twice daily.
Our lip balms are made using nourishing natural ingredients like coconut milk and licorice extracts.
Both Coconut Milk Lip Balm and Licorice Lip Balm help moisturize and soothe dry lips.
Yes. Natural lip balms can be used multiple times a day to maintain hydration.
Orders, Shipping & Returns
Simply browse our products, add items to your cart, and proceed to checkout to complete your purchase.
Yes. We ship our products across the country.
Orders are typically delivered within 3–7 business days depending on your location.
Yes. Once your order is shipped, you will receive tracking details via email.
If you receive a damaged item, please contact our support team within 48 hours and we will assist you with a replacement.